Procedure to book an appointment is fast and straight forward. No hidden fees. They tell you the cost upfront. The two techs who showed up were punctual, professional and polite. They explained the cleaning process in detail and made some recommendations about furnance filter and humidifier. Overall a good experience. Having said that, I do have few comments and questions about the service and company: 1. The company did not honor the $5 off coupon sticker on the furnance from their last service cleaning. They did leave with another $20 off on next cleaning sticker. I wonder if they did not honor the previous $5 off coupon, how will they accept this $20 off coupon next time. 2. The AFC website says the following about furnance cleaning: ** furnance blower is removed and cleaned ** I don't think that actually happened. Can the tech confirm this? ** furnance is tested for ignition and fan operation ** Is it all done by visually inspecting the furnance or by tools?
- Approximate cost of services:
- $276.62
- Company Response
Hi Nadeem,
First of all thank you for the kind review.
Here is to answer all your questions:
1. Most promotions can no be accumulated. Our regular Furnace & Duct Cleaning package is $179, so if for example you got yours for $149 using a coupon or web coupon than the additional $5 can not be added ( same with the $20 off )
2. In many cases the furnace blower is removed, however in some cases the furnace has to bypassed and the same area is cleaned just using a different method, that way ensuring that your furnace and ducts were properly cleaned ( so this must have been your case).
3. The furnace ignition and fan operation is all done visually with very few exceptions.
I hope that answered it all,
Thank you again for choosing Alberta Furnace Cleaning (Calgary)
