In February I decided on one of our warmer nights this winter (probably still -5) that it was time to change the water in our spa and after re-filling it with water turned on the breaker only to find that one of our pumps would not prime as it usually does. Removing the access panel to poke around and see if I could figure out why it would not prime I accidentally broke away a plastic fitting at the top of our spa pump and water immediately started pouring out. I turned off the breaker and since it was now 9:45pm I had probably completely ruined our spa. In a desperate measure I sent an e-mail to Alex hoping there was a small chance he would answer me. In only about 15 minutes our phone rang and Alex was kind enough to let me know the exact steps that would stop the leaking and prevent our spa from freezing and even better he put my mind at ease. The spa survived the night and the next day I was able to pick up a replacement part that was an easy fix and our spa was up and running again. In my opinion this is excellent service that seems too hard to find in many businesses. I did get the opportunity of thanking Alex in person but thought it was important that you were aware of his great customer service. This reflects very well on your organization and I have shared this story with many of my friends and colleagues.
- Approximate cost of services:
- $9,000.00