Rajan and his team from Ideal Stairs worked on the floors in our home as well as our winding staircase. They were scheduled to be working for two weeks, they finished in about 9 days. They were hard working, attentive and very responsive to any of our concerns. They managed to work with the existing subfloor that existed to ensure that all of the major creaks and uneven floors were fixed. They worked long hours, were attentive to details and followed instructions in terms of allowing us to inspect the subfloor to ensure everything was screwed down to our satisfaction. Even when one part of the family room floor was still making noise, they were willing to try and figure out the problem and make sure we were satisfied with the finished product. They inspected and found the source of the noises for the family room and the living room so that these two high traffic areas were without the creaks that would have driven us crazy. The two gentlemen that worked on the stairs were hardworking, cleaned up every day, and made the staircase an absolute masterpiece. We are extremely pleased with the work that was performed and the wonderful customer service provided by Rajan and his team. We would highly recommend them and we would certainly reuse them in future for any hardwood flooring work to be done.
- Company Response
Hi Randall, thank you for your feedback. Your review is very important to us while we continue to offer our clients the best in service and workmanship. We are extremely happy to hear you are enjoying your new winding staircase and quiet floors, as creaky floors really bother us as well. In addition, we are glad you had a wonderful experience with our team, and we were able to meet your expectations and complete the project in a timely manner. On behalf of the Ideal Stairs team, we would like to thank you for choosing us to be a part of your renovation project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.