bgajaria

I was little skeptical when an agent knocked on my door and booked an appointment for a Salesperson(Chris) to come in and show the window and give us a quote.We met with Chris and he explained us regarding the quality of the window, how easy it is to remove them and clean the windows, the type of product used and how energy saving this windows will be. He took an estimate measurement and gave a quote. Then he told us that it is a special price since it will be a "model home" on the street. Chris also gave me suggestion to have a colour on the front window to keep the consistent look with the adjoining house. He also observed our garage window which was in need of a uplift. He said they will retrofit the frame since the wooden frame was rotten and also made a suggestion of a frost window for bathroom. Our instinct said that Optima Improvement is the company we want to deal with. He left us with a very professional impression and was very calm and let us make our decision. He didn;t push us into signing the agreement. He said 6 weeks time frame and all work happened as promised. I saw the nice decorative finish on Optima website and sent email to Chris that I would prefer the interior to have those decorative corners and he added them in.Within 2 weeks of signing the agreement Ben and his partner came in and took the exact measurements and 4 weeks later a team of 4 people came around 8.30am. The workmanship was very professional and quite fast. I thought it would take them a whole day but to my surprise the work was done within 6 hours. The windows look great and neighbours have been admiring them. I had 9 windows and a patio door. Once all was done Arturo explained us how to remove the windows, take the net off and clean them. He gave us the warranty certificate and also reminded that this is transferable certificate in case we decide to sell the property. Gave us a 15 year warranty full labour and mater.