We made a huge mistake having giant carpet install our runners for our round staircase. First off we specifically asked the associate to send one of his best installers as our stair case is completely open from top to bottom and all angles can been seen. The cuts didn't even line up leaving huge gabs, didn't even use enough staples or when he did he used way too many. I had to basically tell him how to do his job and show him all the imperfections. I will never go with giant carpet for anything ever again. Its sad they employ people that ultimately don't have pride in they work they do and cant even notice huge mistakes they've made. And when we called after the first day we feel like the owner didn't really care and that he would tell him to fix it the following day. He did return but again I felt like I was telling him how to fix the problems. The installer also made a comment to me saying how he hasn't done a round staircase in a long time. This really upset us as we made the request to have a good installer that knew what he was doing and clearly the associate didn't do his best to have the right guy come do the job.
- Approximate cost of services:
- $1,010.00
- What could this company do to improve their services?
- Have the customer service pop in on jobs and check to see the install is being done professionally.
- Any advice to offer fellow homeowners facing a similar project?
- Go somewhere else!