F.A. Reid from Richmond

I am president of the Strata Council for a large strata property and earlier this year we hired ServiceMaster to clean all the gutters on our building. They only did half the job, missing out the open gutters on the 2nd and 3rd floor balconies which we clogged with debris. Since then we have made repeated attempts to get them to come back to finish the job only to to receive unfulfilled promises to meet their contractual obligation and in the latest email response just rudeness. Do not use this company as they are completely lacking in professional ethics and the quality of their work is poor.

Our Strata Council hired this company to clean the exterior of our condo building. While the job was completed satisfactorily in the sense that the building looks cleaner, the work was done in a very disorganized way and as a result parts were missed. Also they held us to ransom by constantly adding in additional costs for areas we understood were included in the original quote. For example we were asked to pay extra to clean the inside of the decorative awnings and roof areas over some of the balconies. Throughout the job we had great difficulty getting responses to our concerns. As a result we will not be using this company for our ongoing maintenance nor will we be recommending this company to other strata corporations in the lower mainland.