I joined this past year cause I always hear people rave about it. I'm happy to say that I also loooooove shopping here. It's amazing there are always great deals and the staff is almost always friendly, helpful and accommodating. I have the executive package and I got $80 back so the membership cost me $45 instead of $55. I look forward to continuing to shop here for years to come!
Rediculous unexplainable charges
My fiancé and I went to the cooking show recently. It was informational and the products seem amazing, I haven't had a chance to crack into them just yet but I'm hoping I won't be disappointed when I do. The only issues I had was that we were told we'd get $100 off just for coming to the show and then during purchasing one of the chefs said they would give us $100 off a product cause we were taking a 3rd item. When the purchase papers were drawn up we were only given $100 off and when I asked where the second $100 off was I was treated like I was going crazy. They insisted it was just the 1 $100 off. Then during signing I noticed a lovely little fee of almost $300 for shipping. This did and still irritates me, I asked about it and again it was like I'm an i diot. I got a response of "its shipping charges". Yes I realize that but since I drove MY own car there and picked up MY products, no one delivered them to me. When I'm paying $3000 for pots and pans it seems beyond ridiculous to add $300 on for shipment. Why is it the customers responsibility to pay this?? It shouldn't be. I own my own company and if anything the cost of shipment should be included in the price. We had 3 people in the room during purchase which didn't help, it just made things crazy chaotic. If returns were possible I would just for the fact that I feel S C A M M E D for over $400 that I shouldn't have had to spend. Hopefully when we are in contact with someone this week they will make it right....we'll see.
Sandi: The charges you are referring to are handling charges not shipping charges. Our company does business different from what you general would see in a regular store. Our products come direct from the manufactures to you. We cut out all the middle people and save you many dollars doing so. Unfortunately there are fuel surcharges and duties that accumulate over 22% but we only charge 8.5% to our customers. This is explained to you in our showroom when the prices and offers were explained to all. The 100$ certificate you refer to is the only 100$ we offer to our new customers on additional purchases.
Thanks you for purchasing our exceptional cookware.
