We've tried repeatedly to have their Rep Lianna quote us glass/mirror for several design projects since the late fall. She has ignored calls, emails and finally we asked the receptionist where she was and got the run around and a bunch of excuses. The PO and quote suddenly appeared mid-call. The staff at Timeless are aggressive and rude when trying to arrange quotes. We've worked with them for over a year and things were fine until this past fall. Looking into other options now because of the lack of professionalism.