Door installed last summer, the seal and the aluminum piece supporting the seal got detached from the door this winter. They say is not warranty, is act of God!??? They do not want to come and fix it unless I prepay the repair ($130). Is the door designed for summer only? How come the rubber seal didn't brake, but the aluminum and the screws did? This is not what I call good customer service and staying behind the products you sell.
- Approximate cost of services:
- $2,000.00
Was this review helpful?
- Company Response
Unfortunately this last winter was extreme with major ice build up under many doors. The ice froze the the rubber and retainer to the ground and the electric opener pulled it apart. If this customer calls me we can come to a mutual arrangement that will satisfy him. Ian