I have to say, I am very surprised to read all the negative comments about Bud's Spas and Pools. We installed an in-ground liner pool in August 2011 and we are extremely satisfied. Our positive experience began when we met Gord. We discussed what we were looking for and, without any pressure, put together a beautiful design. The complexity of our project was very high and he assured us that it can be done. We did look at other companies but we decided to go with Bud's for 2 reasons. Firstly for the years of experience in the pool industry and secondly, they are a local company. Once we signed the agreement, our experience continued to exceed our expectations. We met the owner Bill Bell who was on-site the entire time of the project. His employees are highly knowledgeable and polite. As promised, they delivered a very high end product on a complex project. We commend Bill and his staff on a job well done. On a service standpoint, Stacey, Kathy and Adam are always available to listen and help. The lab employees are very enthusiastic and helpful. Congratulations Bill on a great staff!!! I would use Bud's again and would recommend them to anyone!