Many red flags I did not see with Chris "Caeser" Soares of Jackson Tile. He comes to your house and talks a mile a minute and is very negative--red flag #1. When you need to contact him, he has no voice mail and doesn't call back unless he is getting $--red flag #2. He asks for money in advance,--red flag #3. I gave it to him (trusting and foolish). He doesn't show up to do the job on schedule and gets his wife to call saying he is sick--red flag #4. He never called back after that. We had to call him from several different phones, that he didn't know the number, or he wouldn't pick up--red flag #5. He finally brought the heating cables, but by this time we had found someone else to do the floor. He told me he wasn't sure how to install the cables but that my husband and him could figure it out. We were more than skeptical at this point and we read a negative review on Homestars--red flag #6. We were unable to reach him again to tell him we didn't need the cables and that we were going with someone else--red flag #7. We finally reached him but again on a different phone--red flag #8. My husband got frustrated with the whole thing and confronted Chris--he got angry and hung up on us--red flag #9. We were all out of phones. I email transferred $470.00 to Chris and were only able to recover $300 on the heater cables after having to return them to a store in Hamilton which took a few hours out of our day to do. So all in all we lost $170 , had no floor installed and wasted 3 weeks of time running after this guy. I guess it's a small price to pay for learning a big lesson and that is not to pay people up front and check reviews. Don't hire this person unless you want an extreme run around and a headache.
- Approximate cost of services:
- $400.00