Good Job - Add Ons a bit expensive
**Update based on Response from Canaduct below** You ASKED for a review from me, and I responded with a pretty positive review with a small caveat that the cost was a bit more than I expected and to advise those who would book with you to budget accordingly. You responded with a condescending note about your operating cost. Perhaps you should read the reviews you're being given (including the two beneath me that have the SAME feedback) and take them to heart. Changing my review to 5 stars because the job was done well, but couldn't recommend now to anyone else. Original Review The guys were on time and very pleasant and professional. They did a great job and I'm very pleased with the result. I will say that it seems the furnace cleaning is a bit overpriced and it felt like that should just be included in the cleaning at a price of $250. Same with the disinfectant. Appreciated the diagnostic work though, and would still recommend to another with the caveat that likely you'll end up paying more than the posted price.
- Approximate cost of services:
- $555.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for the response, Chris. I am somewhat dismayed by the inference of condescension in our rejoinder. Our staff has reviewed the response below, and we are comfortable knowing that indeed, there was absolutely no implication of superciliousness. It is simply matter-of-fact, with nothing more intended.
We stand by the pricing and the facts as presented herewith, knowing that the
figures are easily substantiated.
Please accept our apologies for any unintended aggravation we have caused you, and look forward to a positive alteration in your review rating as determined by the efficiency of the service performed by our dedicated technicians, as opposed to a “flawed” response.
Previously: Well Chris, I agree that it certainly would be nice to include $200 worth of additional service and product at no cost to you. In the real world, however, it is necessary that Canaduct must cover the labour costs of our highly skilled, certified, veteran technicians who insist on being paid as per Ontario Employment Standards as well as the cost of the $125,000 duct cleaning truck. All of which performed the work done as per your expectations. In addition, our services are moderately priced & comparable to the competition, with exception of S....., H.D., and A....., D......, who would have charged an additional $150 over our cost.
