I was in the market for a new vacuum. I walked into this new store on Spadina and King. Mark the owner really new his stuff. I didn't know there was so much information on quality and performance with different machines. He asked me a bunch of questions, showed me three different models, helped me select the best one for me, and made an appointment for delivery, which I didn't have to pay extra for, since I live in the west end. Then the best part, before I pay for the vacuum, he's logging online to find me the lowest price, if it was possible, and sure enough, I saved another $23, price matching another company, and I was under budget too. Thanks mark, the vacuum works great.