We, too, had a disappointing experience in choosing WFA this spring. They came so highly recommended. Admittedly, in initial estimate and meetings, Vaughan presented very upfront, professional, and responsive. Within a few months this began to wane. I suspect taking on too many jobs at a time,thus losing quality control. Our three month project extended to 6 months. Though,in end, project presents professional quality, we were forced to strongly advocate and argue repeatedly for ourselves to point out mistakes,and ensure were corrected. This took so much time and energy,left us asking why we had hired this team over others we equally considered. Issues: disconnect between design/ build aspects, hiring an incompetent tradesperson,and mistakes by other contractors which should never occur, communication gaps. Specific disappointments include our bathroom design with shower/bath under bulkhead, and lack of room for vanity, carpet laid a over a foot short over 25 plus linear space, left over toxic lacquer spilled into a hole in our yard, and in back alley, grout poured down our basement drain causing overflow. We felt comfortable,and safe with everyone within our home.Final product now presents well.Spending $95,000 was a big expenditure for us, and we expected better treatment, professionalism, and more 'wow' factor in final basement product. Hire WFA if you have a strong voice, and can attend diligently daily to catch errors/oversights. Positive mention: In only final few weeks, a very skilled and detailed project manager (Jorge?), joined our project.He impressed us, in his detail and commitment, to help redeem some prior experiences. With greater attention to these issues, and insisting only experienced trades on site, I am sure can do better.
