This is an amendment to my earlier review where I was exceptionally please with the work that this company completed. After the winter thaw we noticed that there was a marked dip in the ground where the deep end of the pool was. Given we had a 10-year warranty I thought this would be a simple thing to fix. Not at all the case. After 4 months of many e-mail requests, phone messages, irritatingly slow response rates, and my son 4-year old son actually hurting himself from tripping in the hole, the company finally filled it in - over the top of the new grass they had laid in the fall and NOT replacing the sod but throwing a bit of grass seed on it with NO instruction on how to care for the seed. I'm sure Sure Cut would say there is a reasonable explanation which, as a reasonable person, I was totally open to hearing if they actually followed up with phone call or e-mail. There's not doubt this company will take out your pool with speed and efficiency and get it "show ready" for the first few months. Just don't expect the 10-year warranty to be worth more than the paper it's written on.
- Approximate cost of services:
- $9,000.00