Johnsons crew turned up on time and were reasonably efficient (one bookcase damaged by Johnsons crew when loading on the truck). Main issue is that the quote included the statement mattresses were to be bagged prior to placing on the truck, however neither mattress was. On questioning Johnsons about this the reply was that they don't bag mattresses for a "local move" (they haven't defined over what distance they would deem in necessary to bag a mattress). My issues is that they stated they would bag the mattresses when they didn't. They also abdicated all responsibility for damaging the bookcase. This must be the only industry where companies think they can get away without taking responsibility for their actions.
- Approximate cost of services:
- $850.00
- Company Response
Lack of communication was the problem in this situation, customer didn't ask about the mattress bag during the move. Mattress Bags are complimentary (FREE of Charge), all the customer had to do is simply say "Hey, where's the mattress bags" - would of solved the problem "immediately", as the bags were on the Truck available for use. The Team use Mover's blankets to wrap the Mattresses in the Truck to keep them nice an clean.
Basic insurance was chosen on this move...a wiser choice is to purchase "Premium insurance" to have full coverage of contents while in the relocation process. Communication is key for a successful relocation. Thank-you for choosing Johnson Moving & Storage since 1967.