Roberto from Thornhill

I bought my home from Primont in 2011. I loved their selection of homes from the start and the Sales Representative at the Sales Office was top notch. I initially had some concerns with the Decor Center employee; but it would seem that Primont had the same concerns since numerous complaints seemed to have resulted in someone else stepping into that role; so a responsive builder in my book deserves credit. I am a picky fellow. I have my houses inspected by Engineers and not inspectors. Even they have attested that the product delivered from Primont (for our development in Markham) was a good product- better than most of the new homes that they were inspecting. If there is one thing that I have always appreciated from Primont is the open dialogue with their service department. They have never stopped me from contacting them and the service Manager has delivered BIG TIME on the most essential things that I felt required the builder's attention. It is 3 years later and I have nothing but praise with which Robert (the Service Manager) has handled my service issues/requests and continues to do so. Am I saying that the relationship was without disagreements? Not at all; particularly at the beginning when the homeowner and home builder are getting to know each other. But I consider that part of the process of getting to understand each other. Notwithstanding that, they were always professional. I feel it was about time to let others know about Primont's great service they have provided me with over the years. I have thanked them in person, I figured I would share it with others.