Frances from Mississauga

I called Joel Nelson after my renters called me about a concern regarding potential mould in the vents. I called the condominium authority and they informed me that if it is mould, it could cost me thousands of dollars in cleaning. I was in a total panic as the condominium authority informed me that this was my responsibility and insurance does not cover the costs of something like this. I called PuroClean, totally stressed and thinking the worst. Joel calmed me down and calmly asked questions. He asked me to send photos of what we thought could be mould. He then went to see the apartment, calmed the renters down and cleaned the vent. Joel informed me that it was not mould, but rather dirt. He spent his valuable time cleaning the vent and speaking with the renters that evening - making sure that they were comfortable with his diagnosis. Additionally, one of the renters has asthma and the products being used were perfect for her condition. He then called me and let me know what the issue was, what I needed to do going forward, and....the cost was very reasonable!!!! Joel put my mind at ease when I first called, he called me down and he provided excellent customer service. I would 100% use Puroclean again. They truly offered a great service!