good job by good group done on time in price range - local - freindly - fast efficient - good employees - well trained - courteous - informed - effective - focused - self served - too much - too many words - thirty is way too long
new furnac , water heater and air conditioning
needed a completee system replacement - called them -they came in and quoted high - I told them what I wanted as additions and they agredd and lowered the price somewhat - instalation was poor - pipes all over the place - they had to come back and place the piping like I wanted - this should not have happened - the following year and a half the water pump broke - they came in and charged me over $200 - Unbeliveable - I spent $8000 and they did not even cover the pump
We sincerely apologize for the issues you've encountered with both the installation and subsequent service of your system. Your feedback is crucial to us, and we appreciate your patience as we address these concerns.
It's disheartening to hear about the challenges you faced with the initial installation, and we deeply regret any inconvenience this may have caused. Our goal is to provide exceptional service, and we acknowledge that we fell short in this instance. The adjustments made should have met your expectations from the start.
Regarding the water pump issue, we understand your frustration, and we apologize for any inconvenience caused. We want to assure you that your satisfaction is our priority. Our team will review the situation and the service charges to ensure a fair and transparent resolution.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Warm regards,
Nicole
Comfort Zone Customer Care Team
(289) 277-6616
HOME RESTORATION AS A RESULT OF WATER DAMAGE - SLOW TO REPAIR AND CONSTANTLY CHASING THEM - DAYS WENT BY WHEN NO WORK WAS DONE - WHEN CONTACTED THE OWNER SAID HE WOULD SPEED THINGS UP BUT IF ANYTHING THEY GOT SLOWER
