Reviews

10/10

Jim was excellent, on time and very accommodating for our tight deadline. Jim has all the equipment such as EMF meter, thermal imaging, Radon test etc to carry out a thorough home inspection. He also took his time to go through every aspect of the house and the report was detailed, clear, and very easy to understand. Big thumbs up for Jim, and highly recommended.

Approximate cost of services:
$480.00
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Company Response

Thanks for the awesome review!

1/10

Absolutely useless, unprofessional, and waste of money! I needed someone to do a termite inspection on a pending property purchase (one of the conditionalities). The guy showed up on time and spent less than 10 mins in the basement before coming up and to give me his conclusion of his assessment. He highlighted to me three areas of potential "wood damage": 1) the corner of dry wall; 2) a chip on the wood one one piece of the wood in the furnace room; 3) underneath the laminated floor because it felt soft (it was on concrete floor), it doesn't take a genius to figure out termite don't live on concrete. btw, this is a 100 year old house. I asked him will I receive a report, he said "no, I will write the result on this piece of paper". Then he wrote down "No visual evidence of termite. however, some wood damage was present. Termite treatment is recommended" -- see attached receipt For 15 mins, it cost $254!! Absolutely useless!

Approximate cost of services:
$254.00
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Company Response

Dear Philip from Toronto,

We are extremely disappointed with this review and wish to seek resolution. If you require a more comprehensive report, please contact our office and we will be more then happy to produce one for you. Customer satisfaction is our number one concern and we would love to find a way to remedy your concerns.

Philip, we take these types of complaints very seriously and have tried contacting you via email and phone, but have been successful. We would love to come back to your home and redo the inspection as well as give you a more comprehensive report.

From speaking with the technician, he advises that prior to service, he was transparent about the length of service and price. After reading your response and comparing his version of events, both reports of events are the same. We are disappointed in your harsh words against the professionalism our staff. The technician who provided the service has 40 years of Termite experience and regularly is relied upon as an expert in the industry both in the media as well as a guest speaker to the National Pest Management Association. He was working in an uncluttered and empty house, and was able to complete the inspection in a timely fashion. He communicated his findings both verbally and in written form on the invoice on site. For real estate purposes, we always hand write the conclusion on site so that it expedites the decision making process for both parties.

Once again, we are reaching out to you via phone and email today so we can seek an amicable resolution.

General Manager