Their monitoring is terrible - I've set off my alarm numerous times to test it - waiting on average, 7 to 12 minutes for a phone call to check if everything is alright. Totally unacceptable. When I tried to cancel, they said I had a 36 month contract, which I did not. They have yet to show me the contract I asked for, and continue to harass me for payment.
We had a poor experience. First of all, Jay (Advantage Flooring) is a broker. You're better off finding a company that does the actual work themselves. A careless job was done, which they had to come back and fix. They actually went around the appliances without moving them leaving an inch of previously stained floor peeking out around everything. Overall, the job they did was OK - but after a few days with the floors, we noticed: 1. a broken transition between the dining room and kitchen 2. a broken intake floor grate 3. a sanded wire to our alarm system (making it unusable) Jay was reluctant to take any responsibility, eventually only offering $50 off our bill to get the transition fixed (ourselves). The only attention to detail thru the whole process was ensuring we got our invoice and making sure he got paid. Regarding their Customer Lobby reviews - they're managed by Advantage Flooring - they decide which reviews go up. I'd say this company misleads people a bit, which seems to be reflected by another reviewer here.
We would just like to take this opportunity to apologize to you as you were not completely satisfied with the service. We pride ourselves on providing great service and products. Please contact us and we would certainly try to fix any issues you have with the floor.
