We found Invision Hardwood&Decor by chance. It turned out to be the life-saver of my daughter and son-in-law’s main floor renovation. After a terrible and expensive experience with a contractor who came and went at will, sometimes for weeks on end nothing being done, very poor quality in workmanship when doing something and no timely communications, I decided to help to get the project going by finding trades that knew what they we’re doing and produced a quality outcome in a timely manner. I met Dov and Roy at their store and from the first conversation was impressed with their knowledge of flooring and renovations, More important to us at that time was their compassion and empathy for what we were going through with our missing in action contractor. We agreed that they would install engineered hardware, a contract was drawn up and agreed upon and a date for install and completion....which was for us less then a week to start. I must say, the finished job was beyond out expectations,. It was completed earlier then anticipated and on budget. It is refreshing to know that there are still people and companies out there that just “Do what they say they will do”. We have more renovations in the near future. It will be with them.
- Company Response
Hi Ralph- first and foremost, thank you for such a kind and warm hearted review.
Your experience with others was just awful and something we have been hearing more often then ever. The compassion and care is less existent then ever in our industry.
Both Roy and I did not grow up this way in life or in business. We try hard and believe we are different over time it's been noticed.
However, until a comparison is drawn one never knows how we address the customer, from the onset meeting to behind the scene efforts and right through to our after service relations.
I've always said your a real "mensch"- for those reading this google the word to see its meaning.
We await your return for the next phase and know that your trust in us won't go unnoticed.
Dov, Roy and the Invision team.