Had our roof done by Elements, within months we started having leaking problems with our garage. Ryan came back and caulked the flashing with white caulking (looks terrible & unprofessional) and said the flashing was installed incorrectly and he would come back when he had more time. That was over 6 mths ago. 3 weeks ago he was spotted on our street by my husband doing another roof. He spoke with Ryan about it, who proceeded to put equipment between our house and a neighbours and indicated he would be back in a day or two as he also needed to do some work for one of our other neighbours. Equipment is still there, I phoned him 3 days ago, left message and never get a return call. Our neighbour said she spoke to him twice and he always promises to come out but never shows. At this point I certainly wouldn't recommend them. *** Update he showed up on Friday Nov 1st and removed most of the white caulking and re-caulked with darker caulking. Not sure how that fixes the problem with the flashing being installed incorrectly. The equipment he left behind is gone. No communication at all just did bare minimum and left, no phone call or note left. Not impressed. Update Nov 8, 2013 Communication seems to be the issue. Ryan, you told me the flashing was installed incorrectly, you never told me it was original from the builder, so I assumed you had changed it. When you originally quoted on our roof I told you the roof was leaking in the garage where the flashing is, as it was running down the wall and causing a puddle in the middle of my garage, hence the reason we wanted to get the roof done. So my question is why did you not fix it at the time, to me it should have been part of the job? Thank you,
- Approximate cost of services:
- $3,800.00
- Company Response
To clarify, I didn't install the flashing, it was put on by the builder and replacing it was not part of the contract. This was a favour I was going to do you guys at no charge when I had time. The over 3000$ worth of equipment and material left at the side of your house was to assure you we would definitely back. After seeing the review I decided instead to just change the caulking to the appropriate colour. I'm sure you understand, thank you. Ryan
*The reason you needed the roof done was the age of the shingles. Just like all the other roofs we did on your street, it needed doing. If it was imperative that the metal was changed I would've done it long ago. The roof and flashing are watertight. The caulking is the correct colour. That is what you paid for. If you want the metal replaced it would be approx. $300.