Awful experience! We purchased the "Best" roof with the Golden Pledge warranty from them, in June 2013, as they are considered the Master Elite installers by GAF. Far from it! The roof took 2 weeks as we waited for the fascia to be installed only to have someone else complete it. Luckily, the Golden Pledge warranty includes a post inspection by a GAF rep who found numerous deficiencies. This resulted in a couple of guys simply showing up on Friday October 11 and replacing a third of our roof. BUT, the fascia was not installed again as well as an incomplete work on the joist. As of now, part of our roof has been exposed to rain almost everyday with no end in sight as to when they will complete it. I've been on the phone, emailing and contacting the Better Business Bureau to get this done ASAP. I don't recommend them but if you do make sure you have a tight contract with penalties for not completing the job. Or simply wait until they fit you in their schedule.
- Approximate cost of services:
- $9,576.08
- What could this company do to improve their services?
- Communicate with their customers. Complete the project on time and don't do substandard work.
- Any advice to offer fellow homeowners facing a similar project?
- Get a very tight contract with penalties for not completing on time or completing it substandard.