This company has a very strange approach. They bring 7-8 workers at once and do your roof in less than 2 hours. It seems the fact that they are 10%-20% cheaper than some other companies is mainly because they hire daily-paid workers who apparently have no proper training. Their actual roofing was OK (well, at least so far, let's see what the fall's rain will bring). However, they produced a lot of debris around the house and in the backyard and just left. As well, they left many (and I mean many) nails around the house and on the driveway. We had twice flat tires afterwards (and we did find roofing nails in the tires). Even though we cleaned up multiple times, but it seemed that they have left many nails on the roof, and every time that it was windy we had some more nails on the drive way. Overall, I found the guys from this company actually friendly and nice but they don't know how to do their job (so they are not professionals). And if you think you will save $400-$500, then think twice: flat tires and a lot of headache to clean up yourself.
- Approximate cost of services:
- $4,000.00
- Company Response
I apologize. Cleanup is a big part of the job, some say the most important for customer satisfaction, and if we didn't do that properly then yes, we didn't do a proper job. Please send me a bill for the tire and your inconvenience.
As for the roof, we had the worst fall and winter ever, how's the roof ...perfect.. that's what I thought. We know EXACTLY what we're doing, we may be '10-20% lower than some companies' but we're about 100% lower than any other reputable company (not home starts reputable, actually reputable) who may have done almost as good of a job on the roof as we did (however their cleanup may have been better and for the price it better be).
With Elements the owner is on the roof! It's the only way I can keep costs down while ensuring quality work. I was on the roof for this particular job. I have two regrets at this point in time; the cleanup, and giving you such a good deal as I don't appreciate the rather nasty assumptions you have made about me and my company.
However, I agreed to the price, and cleanup was included. So, please send me a bill or even just a $ figure for the tires and your time, and I will reimburse you.