I was not compensated to write this review. I don't normally write reviews however, based on my experience I felt compelled to write it. I am a particular consumer and found that The Eavestrough Company exceeded my expectations! If I could rate them an 11, I would.
Wendell provided a very competitive estimate compared to the other highly rated competitors on HomeStars. He appeared down to earth and trustworthy so I decided to have The Eavestrough Company replace all soffit, fascia, capping, eavestrough and downspouts around my 50 year old home. Speaking of trustworthiness, no deposit was required so I didn't have to worry about putting money down and never seeing him again.
Considering the age of the house, and the poor workmanship done by the previous owner, it was not without challenges to replace all the aluminum. However, if the crew identified any issues they always engaged me to discuss a solution. They took the time to show me their concerns, provided their expert opinion and consulted with me to come up with the best solution. They showed up on time and ready to work with a great attitude. The crew was well prepared (with more ladders than Home Depot) and took great concern not to damage the surroundings. The job took 2 full days and they did a terrific job cleaning the site after day 1 and at the end of the job. Unlike other contractors I used they understood that people were living in the house while the work was being done. Dusko, Jasmin, Josip and Alex are complete professionals and a pleasure to work with.
The project did not go off without a hitch. However, even more impressive is how the company managed the issue. They used more downspout then estimated so they came up a little short on the downspout extensions. Wendell willingly apologized for the oversight and came back personally to replace them with new pieces. I was not invoiced for the work done until the extensions were install nor did they charge for the extra material.
This was my first time going through a substantial home renovation project. My expectations are when hiring professionals, expect professional results. As it turns out my expectations appear unrealistic in today's environment. Not the case with The Eavetrough Company! They certainly delivered to my old school values. I only wish that I could say the same about some of the other contractors I hired.
Thanks again Wendell, Dusko, Jasmin, Josip, Alex, Faye and Sharron. First class experience and a job well done!