We've hired Rush Roofing to fix our hail damaged roof only because our insurance Adjustor used them for the assessment of the claim. Initial communication was very professional, but as soon as the work began, the problems started emerging. Immediately after installation the roof started leaking significantly. They came next day to check, and fixed it in a few days by placing missing nails in the roof. After two weeks it rained again, and there was another leak in the roof. We called Rush Roofing again, they said they would come and look at it; no explanation, no apologies, as if nothing happened. They came few days later, blamed it on the siding people but fixed the roof. There were numerous unreturned phone calls, missed appointments, broken promises. We still are not sure about the quality of the final job. We would be very reluctant to recommend Rush Roofing to anyone. They caused us too much hustle and stress. We spoke with the manager who was quite defensive, but offered to fix little chip in the window seal to satisfy us, but did not address the complaints we had about the whole process. We've said we'd fix it ourselves. We regret we'd hired them, it was very disappointing.
- Approximate cost of services:
- $15,000.00