Dawn from Calgary

Thomson doors promptly got back to me and set up an appointment for the next day. They arrived within the 2 hour window they gave me. They initially thought I might need a new door sensor as well, but after inspecting it said that it was not needed. They didn't try to upsell on anything and were efficient and friendly (and reasonably priced!). I would definitely call them back if I had any new issues crop up with my garage door.

We had the pleasure of dealing with Tom for the quote and Blair for the installation. They were fast, friendly and efficient and recommended that we NOT do an expensive project we thought we might need. They booked a day and a half for the job just in case they needed it, but were able to get the job done quickly (but without rushing) and within a few hours. Tom spent about half an hour at the house, making sure he understood exactly what we were looking to have done, offering up options and answering questions. The other guys spent about 10 min and were over an hour early for the quote (luckily we were home!). Frankie and Johnnie's was not the cheapest quote we got, but we felt they were open, honest and truly were working to get our business and make sure things were working to our satisfaction. They were a bit late arriving, but it was because they got lost trying to get to our place, and they were quick to let us know and apologize. We will be needing a furnace in the near future and will definitely be calling them for a quote!

We had great service from start to finish. They did not recommend their most expensive options, but rather the solution that best fit our problem. They were efficient, punctual (which is a big deal to us) and cleaned up at the end. It was daunting trying to find someone who had dealt with wood foundations, but Basement Systems made us feel like we made the right call in choosing them.