I called the GOTO GANG my advice for anyone considering calling them is don't GOTO them!!!! The guy cme out for less than 20 mins ran a hose, ( which I and my husband helped him with along with the ladder. He was NOt throughout and assumed there was no problem just because the water was to blocked. He only checked the one side and was gone with my $100 in his pocket never to be seen again! it's a real problem with a bad neighbour having his front entrance right under the troubled spot that is leaking. we called him back and he would not come out to fix it. he did instead try and say it is probably blocked since he was there. It wasn't even blocked the first time. There is no seal on the edges and we need to spray it with a stop leak. prob fairly fast and easy we just can't get up to the roof. This guy was USELESS!!!! NOT A KNOWLEDGEABLE OR FAIR PERSON. WILL NEVER CALL HIM AGAIN? $100 literally down the DRAIN
- Company Response
Hi Chrissy - I'm sorry you're dissatisfied with the service. There must be some misunderstanding. When you initially hired me, you and your husband agreed to the full scope of the work which was to inspect and verify that the eavestrough running down the one side of your house was not plugged and that the downspout was functioning correctly. If you recall, there was some debris clogging the inlet of the downspout, which after cleaning out and flushing with water, everything functioned the way it should. After showing you pictures of the cleaned out eavestrough and seeing for yourself that it was working correctly and there were no leaks, you were satisfied and payed the agreed fee of $100. If you didn't agree with the work performed or the price, I wish you had mentioned it at the time.
Subsequently, you called me some weeks later, if not months later, if I remember correctly, and told me the eaves was leaking again and that you wanted me to come out free of charge and fix whatever the problem was. Since this was a new issue, however, I explained that I could not come out free of charge. I thought I was being reasonable however in offering to come out for my minimum charge.
For future clients, please read all my reviews in their entirety. I am a very honest, reasonable, and hardworking individual and I operate my business with a high level of ethics and standards.
If you have any questions regarding anything, please feel free to contact me directly at 905-921-2119.