I too would not recommend this company to anyone. After our belongings were appraised incorrectly we were stuck with paying for a UHaul the evening of our moving day, to which no compensation was offered. Brent has ignored every call and voicemail we have left, thus we never received remuneration nor even an apology. His team was highly unprofessional and took an unexplained detour which left us waiting for hours at the new place. Our property was also damaged by way of scratched wood and furniture. Our move lasted nearly 12 hours and cost us over $400 more for the additional UHaul. EXTREMELY disappointed in both quality of the labour and the service.
- Approximate cost of services:
- $2,000.00
- Company Response
I personally contacted Carol's husband on moving day and the problem was resolved, this is a case of a husband and wife not communicating, I found out she actually new I contacted her husband BEFORE she did this review, she did not follow up with me in any way shape or form. Bob (Carol's husband ) was happy with the movers and had no issues, however he had extra furniture ( which was NOT part of the quote) which required another small truck. The Guaranteed price for the move was honoured. Carol has not apologized for her mistake about no communication e.t.c. No problems of any kind were reported to my office until 5:00 p.m. on moving day and nothing about damages was ever reported and I provide free replacement value insurance. No claim was ever discussed or submitted and the movers are not aware of ANY damages. My guaranteed estimate was for about 11-12 hrs which is about the time the move took including the extra furniture, so any "detour" the movers took did not affect the moving time (movers are allowed a dinner break) The problem was actually a very minor one. We did not charge extra for the move and the customer paid us by regular cheque so payment was fair. I did contact Carols husband to resolve this.( e-mails confirm he received my phone call) The problem was a small overflow and no issues about the movers e.t.c. were reported. I actually honoured the moving contract. I quoted a 26ft truck and sent a larger 28ft truck to be careful. (no added charge) I sometimes quote 2 trucks if needed and cost is a lot higher especially on an out of town move like this move, so I was very careful with the estimate.The customer had alot more than what I quoted on so we had to deal with this. On Moving day I did leave a detailed message for Bob (Carol's husband, I mainly dealt with him) and asked him to call me if any further discussion was required, at this point the minor problem had been solved. I have no idea why Carol would lie about no contact from me e.t.c, this is bizarre behavior. I have e-mails from her stating she is aware I contacted her husband but she has not apologized for her mistake about communication. No issues as usual were reported to me about any quality issues with the movers. No report of any kind about damages until I read this review and I provide free insurance. I have e-mails from Carol stating she is aware I called Bob and asked him to call me back if necessary. We take regular cheques for final payment and this customer did not pay a fair price for their move. In summary, I don't mind taking a loss on a move I have a customer satisfaction rate of 95% and I take care of the occasional minor problem. This customer got moved safe and sound and saved money. Brent Routley Owner