Eduardo Caruso from Etobicoke

So I didn’t actually use Otto’s services on my home but let me tell you why I have them 5 stars. I needed brick repair done on my home and just as I was in the process of requesting quotes, my family member who is a mason had an opening in his busy schedule so he was able to help me out. BUT, of the 4 companies that I had called for a quote, Otto’s was the only one of four that texted me back to acknowledge that they received my request for a quote that I made on their website AND they called me back a few days later to book an appointment. I had sent pictures and requests for quotes to those other companies and I received no communication in return. What does it take for a supposed reputable company to take 30 seconds to contact a potential customer to say that the customer’s job is either too small or that they are just too busy. That at least allows the homeowner to pursue other options instead of waiting around in limbo. Because Otto actually got back to me twice, I will consider them first if I ever needed some work done on my home if I had to hire it out instead of having my family member help me out. Thanks Otto

Being a math and science geek, I'll admit that I was a little biased in choosing Garage Door Geeks from the list of qualified service providers on Homestars. However, based on the service that I got from Nazar, I am absolutely glad that I called GDG. Nazar came to my home on the date and time that we had agreed upon over the phone, which was within two days of calling him (of which he informed me that he would have come the day I called if I was in a dire situation but it wasn't an emergency). What I really liked about Nazar was that he took the time to explain to me the whole process, over the phone, of the pros and cons of repairing the gears on my already 15 year old opener to replacing the whole thing. I had chosen to replace and considering that I had purchased the opener at Lowes, I knew that I was getting a professional, unbiased comparison of the 2 options (repair or replace); as never did he offer to sell me an opener. His work was impeccable! All electrical wires were neatly set and all mechanical components on my door were checked for proper function and were lubed. All in all, I would gladly call Nazar at GDG again for any future work, and I have already passed on his contact info to my colleagues. Thanks Nazar!

So I desperately needed a new roof as it was the last item to be done on a whole-house renovation. Not sure why I didn’t think of using Homestars to search for a roofing company as I just resorted to sifting through the many advertisement flyers that you get in the mail. I decided to go with the official “get 3 quotes” ordeal. The first company I called had the audacity to quote me a ridiculous value as based on “the street I live on”. Don’t judge me based on my neighbours and what they drive. The second quote just seemed too low to be a legitimate value so I didn’t go with that one. The third quote was in between the first two but the guy just didn’t seem like he wanted the contract. Now frustrated, I overheard one of my colleagues mention how Bland Brothers did many houses in his neighbourhood so I googled them and called them up. From the start of the first phone call to the final handshake of a job well done, I can’t explain enough how amazing the Bland team was! Mrs. Bland was super helpful and patient with my numerous questions about colours and options. Brian Bland was ultra-amazing at explaining the entire process and provided a super detailed outline of the work to be done (which is what ultimately won me over on choosing Bland Brothers because you could just tell from the conversation that they were a solid company built on the foundation of honour and pride in what they do. Like the good-old-days when your work was an extension of who you are!). The workers (I’m sorry that I don’t remember their names) were epic in how meticulous they were in their work; especially in ensuring that my patio furniture was moved away from the house and that the perimeter was constantly scanned and cleaned of debris and nails – super important because I have two little ones that are constantly playing outside. And, if you are curious, I’ll tell you that the Bland Brothers’ quote was actually a couple hundred more than the “middle” guy from the start of my review. So no, I didn’t automatically choose the “middle” guy because he was a bit cheaper, I chose Bland because again, the level of professionalism and the detailed explanation of the work to be done was what won me over. I gladly recommend their services to anyone looking to have roofing work done. One more thing: roofing is hard work (I know because I’ve spent many summers in my late teen years as a stripper….shingle stripper…not what you’re thinking…ha). Be nice and get the workers a coffee in the morning and something cold for those crazy hot days. A little appreciation for them comes back to you 10x over.

I had purchased a granite countertop and sink for my kitchen from Ultrastone for my previous home in 2008 and purchased granite countertops and sinks (kitchen and mudroom) from Ultrastone again for my current home in 2015. If I move or remodel, I'll gladly purchase from Ultrastone again! Alfie and Mark were great for every step of the process of coming to my house to measure up what I needed to helping me choose the correct colour/pattern and to ensuring that the installation had gone smoothly and promptly. They even made custom trim for the entrance to my master-shower and basement shower, since it was too difficult to properly lay tiles in these locations. All my questions were answered with experience based professionalism, and all processes were completed exactly when they told me they would be completed. Based on my positive experience with Ultrastone, I would gladly deal with them again for any future needs. I highly recommend giving Mark or Alfie a call.

First and foremost, I must say that John was absolutely amazing to work with as he had answered all my questions and concerns prior to have my fence built. I must have emailed him about 20x with questions about fence heights and styles and he was there to answer everyone of them. I live on a corner lot and so the bylaws for a fence are slightly different for a non-corner lot home and John was there to inform me of what I should and should not do with my fence. He told me what I needed to hear, and not fed me what I wanted to hear. What I truly appreciated what that he explained everything to me in a very welcoming and professional manner. You know how there are those guys who know what they are talking about and they treat you like you’re a fool for asking questions? Well, John was the complete opposite to that as he always made me feel comfortable in asking what I didn’t understand. Secondly, and not any less amazing, were the installation crew. They showed up when they said they’d show up and they did an excellent job of building the fence. They too were very welcoming of my questions. Let me also mention that as they were done installing the posts on the first day, they took a few minutes to sweep the sidewalk in front of my house of any dirt that kicked up as a result of digging the post holes! Honestly, who does that these days? Only people that take pride in what they do, that’s who!! FG Fencing did an excellent job and I will be calling them again next year for a fence on the other side of my home. Thanks guys.