In the four months since their team replaced all the windows in our home, Elizabeth and I have had plenty of time to positively re-affirm our decision to commit to their products. Our home facing the south shore of Lake Ontario provides a wonderous, all-season view but is also subject to serious weather conditions. When it was time to replace the high-end windows installed during the construction of our home, we were motivated to do some serious research (including a lengthy tour of their factory) before deciding to deal with Magic Window. The methods and materials used in their windows provide superior strength and insulation properties to ward off the harsh winter storms off the lake while keeping heating/cooling costs down, with the added bonuses of noticeable noise reduction and increased window area. The “Parallex” system dramatically reduces the vertical torque stress plaguing most other casement windows currently on the market and was also an important consideration for our windows which are frequently open and closed to take advantage of breezes off the lake. Their sales rep, Don Cummings, was a professional, knowledgeable and patient resource for the advantages of their product without stooping to disparaging competitive products. And their installation team proved to be a delightful surprise, arriving punctually on the appointed day and paying attention to every detail from protective floor coverings, to speedy and accurate installation, to finishings, and finally to disposal of debris. The personal visit of their President following the installation was much appreciated. It’s rare to deal with a company whose president personally checks the level of customer satisfaction. My career as an independent technology analyst in the stock market has instilled a degree of cynicism in my soul toward advertised, tech-based capabilities so it is a delight to write a positive review for a change. And as for Elizabeth, she is “thrilled” with the resulting improvement to our home.
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