On paper it seems like a great system but it most certainly is not. Of If I had the money for a new system I would dig this thing up. My Biofilter was hooked up and started use in August and the alarm goes off every two weeks or less. I asked for some insight on timer settings for the system but they couldnt suggest one. Only suggested sending a service person for a ridiculous amount of money and that the alarm needs to be going off. Simple answer from someone who knows the system was all I asked for. There was the smell as well because the system starts dumping sewage into the bed to fast which ones up in the sump tank. So awesome. I will not be getting them to service my septic and canceling the contract before it even starts. Short of it DO NOT PURCHASE one of these systems. They dont work as described.
- Approximate cost of services:
- $65,000.00
- Company Response
Thank you for sharing your feedback. I’m truly sorry to hear about the negative experience you’ve had with our system. Your concerns are very important to us, and we want to ensure we address them properly.
Unfortunately, I couldn’t locate your file in our database to determine where our service team may not have been able to assist you. Typically, within the first year after installation, we direct homeowners to their installers to resolve any installation-related issues or alarms. I’m not sure who you may have spoken with in this case, but we are here to help and want to make this right.
Please don’t hesitate to reach out to our service department. You can contact us via email at service@waterloo-biofilter.com or by phone at 519-856-0757 x1. We’ll do our best to resolve the issue as quickly as possible.
We appreciate your patience and the opportunity to assist you further.