Brandy

I hired this builder because they advertised high-quality, custom homes in Gray Hawk, but my experience has been entirely the opposite. Upon taking possession of my home, I found incorrectly installed light fixtures, despite being charged an additional $570 without prior discussion or authorization. The railing was missing glass, creating a dangerous hazard, and I was left to cover it with my couch to prevent falls. The temporary front stairs were unstable, and numerous other issues made it clear that quality or the safety of my family, friends and animals was not a priority. My requests for respect regarding my time, privacy, and schedule were ignored. While they worked outside, my car and other personal property were damaged, and they left a huge mess for me to clean up. When I raised these issues, I received excuses rather than accountability, despite having video and photographic evidence of most incidents. The list of problems with True-Line is extensive, making it impossible to cover everything in one review. Although they claim to build high-quality custom homes, they often ignored my design preferences unless I argued for them. Communication during the build and especially for warranty issues has been frustrating, with long delays and no accountability for their mistakes. Promises to fix issues were often unfulfilled. For anyone considering this company, I strongly recommend looking elsewhere. The "custom" and "high quality" they advertise do not reflect the reality of my experience. Everytime I turn around theres another problem, but its easier to just fix it myself than deal with the negativity from True-Line. This experience has left me emotionally exhausted and frustrated during what should have been the most exciting time in my life.