Tom in Don Mills

In Sept 2008 my father’s washing machine was causing some problems so he called a repair person. This person convinced my dad that his electrical service would require replacement in addition to fixing the washing machine. My dad being 84 accepted the word of this person. In reality all that was needed was a new washing machine. $3293.00 later the work was done. Yet, the washing machine remained broken and the electrical work was done incorrectly and without a permit. My dad paid the bill and later was sent another bill for over $12000.00. Dad did not pay the second bill. Once I became aware of the events I contacted the repair person. I was advised the $12000.00 charge was in error. Suspecting that the electrical work might be faulty, I contacted Solutions Electric. I obtained their info from the “Holmes on Homes” website. Frank at Solutions listened to the problem. He then set to work to “make it right”. Frank advised me that the work that had been done was illegal since no permit was issued and a $50,000 fine could be levied against the person who did the work. Frank contacted that person and arrangements were made to assess the work on my dad’s electrical service. The work was deficient. A couple of days after that, Joe, Frank’s number 2 man, came in with the proper permit to correct the deficient work. Within 2 hours the situation was resolved. The repair person paid for Solutions services and even refunded some money to my father. I can not say enough about the time and effort Frank put into resolving not only the electrical service but also addressing the situation with the errant repair person. The Solutions team is Professional in all respects. They went above and beyond just doing a job. They take their profession seriously, are committed to quality work and strive to improve their industry’s image.