Kole

I called BC Furnace to come and service a heat pump in a townhouse that we just bought. Unfortunately about an hour after the service was done the unit inside the house started to leak water down the wall. I was told by the dispatch that the tech would be back at 6pm to check it out. He did not come! I called and was told that he would come on Sunday at 5pm. Again he did not come! He told me he would be at my home at 9am Monday. He did come this time but not until 10am, not even bothering to call and give us the heads up. When he finally did show and got to work on the unit, he decided that the pump was shot and we would need a new one. I was quoted $600. They ordered the part and cam the following Friday to install. After installing the pump the tech showed my a kinked hose and said this was the culprit. Then why did I need a $600 pump? I didn't bother to complain and just considered it a lesson. Then 2 days later water started down the wall again. I called again but was told that I would have to pay premium rates as it was the weekend. In normal circumstances I would understand this but this was their mistake. So I waited AGAIN! I was told that the tech would be here between 11-12. At 1145 | received a call saying he would be late. I was told he would arrive by 1240. At 1pm I finally gave up. I would definitely not hire this company to do any air conditioning work. I cannot speak to their furnace work.