Dissatisfied Customer

I am extremely disappointed with Sterling Homes. I received a letter from the City of Edmonton about the deadlines for rough and final grading, and I had previously reached out to Sterling Homes Edmonton Office before summer regarding the need for rough grading on my lot, which is their responsibility. Despite their assurance that my lot would be prioritized, it remains the only one in the neighborhood without rough grading. As winter approaches, this delay has prevented me from completing the final grading, landscaping, constructing a deck, and installing a fence. My property now looks neglected with overgrown grass, and I am unable to install a fence due to these ongoing issues, which raises security concerns. Sterling Homes has not honored their promises, leaving me with significant problems. I couldn't enjoy my summer with my family because I couldn't build a deck, and without rough grading, I'm facing potential drainage and water pooling issues if I proceed with construction. I need Sterling Homes to urgently complete the rough grading before winter 2024.