Colleen Labelle from Camrose

I own a business in Camrose, AB. I contracted with this security company in November. We were broken in to last week and their system failed. A passerby on his way to work called the police to let them know the front door was shattered. It wasn't until police were on scene, walking around the store that the motion sensor went off. I called the company and got some young woman with a big attitude. She told me flat out that what I was telling her was not true and that it was impossible that the alarm hadn't gone off. I explained several times that it was THE POLICE that set the alarm off, and she kept insisting that was impossible. She then said they would have to investigate and she would send a tech. I told her "fine", send a tech and remove their equipment from my store because I was terminating the contract immediately. I asked to speak with a supervisor and she said there wasn't one available and someone would call me back. No tech ever arrived, nor have I gotten a call back. My new system will be installed this week. I am telling all of my customers, friends and family never to use this company. I have never received such poor customer service in my life.