Reviews

10/10

The mechanism that controls the water level broke on my washing machine. Vince arrived about an hour after phoning. He assessed that it wouldn't be worth the over $200 to fix it as it is an old machine but he did a "work around" so I can use it and not feel pressure to replace it right away. Vince has repaired many of my appliances for over 25 years I think it is. He is always polite, knowledgable, prompt, honest and fair. I highly recommend First Choice Appliances. ​​​

Approximate cost of services:
$80.00
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Company Response

Thanks Jennifer. A pleasure working for you.

10/10

Jeff Steckley has done work on all but two rooms in my house over the past 16 or 17 years. His work is exceptional (he's a perfectionist), he shows up when he says he will, problem solves issues that arise and cleans up at the end of each day. He often has creative suggestions and ideas. He's fully trustworthy.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the kind praise!

1/10

Had some waterproofing work done in 2002 by Mud Monkeys. In about 2005 had some water issues and called Darby. He had his crew put some cement around where the wall joins the patio stones. After the winter most of it had chipped off. I called and he came and looked and said he would get back to me. He didn't and I continued to have moisture issues. I called again. Darby said it was an issue with where the footings were and the issue wasn't covered in the lifetime guarantee. He said he would get back to me with a solution and a quote. He didn't. It was frustrating chasing him about this. I have given up and I'm having the work done again. That's why I thought I'd post this now. The follow through was terrible. The new crew have now dug up the work Mud Monkeys did 11 years ago and found no membrane but just about 3 mm plastic and cement board!! The cement board was mouldy. It seemed to be covering a gap where the parging ended but it wasn't sealed and the wood frame of my house is rotten. I'm really not happy.

Approximate cost of services:
$2,700.00
0 of 1 people found this review helpful.
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Company Response

Hi Jennifer sorry we disappointed you I have been in Calgary for two weeks and did not receive your phone call. I did tell you what I believe needs to be done at this point and that is internal waterproofing. To defend our selves I did come back each time you called, the first time we removed the patio-stones that now have come higher than the foundation wall itself due to re-landscaping and applied concrete board onto the framing of the house. Then we applied our tar and plastic to the wall to extend our waterproofing. I also see the new contractor you hired was not fond of our 6 millimetre poly and thought we should of installed delta-membrane. We don't use delta-membrane externally because of how it has to fastened by screws or nails through your old brick foundation. We have used the same treatment for 23 years and the system works. Again I am sorry we disappointed you if dampness continues in your rear walk down we would come back to do something internal to control the moisture near the floor.

Thanks Darby