Ivo Marchand from Maple Ridge

Aaron, I’ve been meaning to write this note for a few weeks now, but, as you know, unfortunately work and life has many distractions that just eats up the time. In any event, I would like to officially say THANK YOU to you and your crew for hanging in there on this reno project of ours. Both Justine and I really do appreciate the extra effort that came from you and all your team members particularly on these last two "make good" items. The sliding doors are as per the concept and the fireplace surround is perfect. John the blacksmith was amazing and his expertise and master craftsmanship were exactly what the job called for. Not to mention his lovely demeanor and charming stories. As you well know, everyone has their horror stories about home renovations, and finding quality trades people sometimes seems like trying to find the Holy Grail. I’d like you to know that I believe we found that "quality” in your company and in the attitude with which you approached and resolved any and all of the inevitable and unforeseen obstacles that challenged us along the way. The word I use when people ask about your company is “Integrity”. I explain to people the challenges we faced (again like in most projects) and how you dealt with them head on, responsibly, with a positive attitude, and 100% follow-up. All the attributes of a company run by a leader and backed-up by a team with “Integrity”. I know that we may be on the list as “those clients”, but I’m hoping that now, at the end of it all, we can look back and feel proud of our accomplishments. We had an overall vision and through a lot of hard work, patience and tenacity, as a team, we prevailed. We are very proud of our new home and our visitors are always blown away by the results of our hard work. Thanks so much. Ivo & Justine