Friday I signed and paid 50% ($500) a contract to complete interlock steps (4 of them) in my kitchen walkout to backyard a 1-2 day job to be started on Monday.... e-mailed me Saturday night saying he had to be somewhere else Monday so he never showed up. Tuesday he showed up and called to tell me his supplier gave him the wrong product and it would cost $200 more to use it or he could load it up and return it... I said its okay just use it, $200 is not that big of a deal....then he worked for 3 hours and went home. Wednesday he showed up for a bit and got 1 row of steps done (3 more to go). Finally Thursday he showed up and completed the steps.. they look nice but he was just in a hurry to get paid and home. Some are chipped, 1 is cracked, 2 are loose and on top of that he said his trailer was full so he would come back tomorrow to dispose of the wooden deck material that was removed from the existing steps and mortar/pipe the seams between the bricks so that the sand would stay in and not wash away to hold everything tight.....Friday he blamed the rain and said he would send a guy Sunday or Monday... still nothing....Sent e-mails and called Tuesday no responses.... so the deck lumber is still at my house sitting there. On top of that he left everything in the back yard coated in dust, couldn't even spray the bbq or windows down with the garden hose he was using back there....the price was right but like i said he screwed up with the materials and ended up using more expensive ones so the price was supposed to be $1,000 and ended up at $1,200 Chance later sent me an e-mail saying if any of the neighbours ask to tell them $1,800 for the same project.
- Approximate cost of services:
- $1,200.00
- What could this company do to improve their services?
- Communication....
- Any advice to offer fellow homeowners facing a similar project?
- Call someone else.....