Excellent service from start to finish
My husband and I were very happy with The Granite Guys. We were new with the whole process of changing counter tops but the knowledgeable staff made us feel at ease. We were able to visit the showrooms where different types of stone were manufactured and choose our favorite slab. What we were most impressed about were the two installers. Andres and Jay were very courteous and professional. They made sure everything was clean from beginning to end. Also, the space behind the sink was very limited and they helped us with the faucet so we would be able to deal with the plumbing. Thanks so much Andres and Jay! You guys are awesome!!! Honestly, the only issue we had was with the way the slab was rounded at the corners (thus me giving a 4 star instead of 5). When the employee responsable for doing the templating came to do the measurements, I requested that the corners be rounded at 1/2 inch. He did make note of it but for whatever reason, when the slab was installed, the corners had been rounded at 1/4 inch which is standard. Other than that, the whole process went pretty smoothly.
- Approximate cost of services:
- $4,800.00
- Company Response
Wow what an amazing review! Thank you so very much for choosing The Granite Guys and sharing your kind words. We are delighted to know that you had a great experience with us from start to finish and that Andres and Jay left such a great impression. They are phenomenal installers and we agree with you that they are awesome! It is wonderful to know that they went above and beyond to provide such high levels of customer service. Our sincerest apologies for the mix up regarding your corners. We truly appreciate your feedback and kind understanding. We will be sure to be more aware of these issues in the future. Thank you again and know that we are always here for you!