Mitch

In June 2023, I had my 85-foot driveway replaced by Concrete Replacement Experts Inc. The work crew were extremely professional and worked diligently to complete the work. Unfortunately, 5 months after the concrete was poured, there was substantial cracking. Some cracks span over 30 feet and 50% of my driveway is affected. Once I noticed the cracks, I tried to contact the owner of Concrete Replacement Experts Inc. However, it took several months and numerous attempts before the owner responded. The owner did not apologize for the numerous cracks, nor did he did provide me with a date he would inspect my driveway. In early May 2024, after numerous attempts to contact the owner and schedule an inspection, he sent me a picture of snow on his lawn, which also showed no snow on his sidewalk and said he would inspect my driveway when the snow was cleared. I told him my driveway was clear, but I got no response. Again, on numerous occasions, I tried to contact the owner to schedule a date for inspection. When he finally responded, he blew up at me and stated he would inspect my "damn driveway" in May when he was in my location. May has come and gone and the owner has not contacted me nor inspected my driveway. You need to read the other negative ratings, because you will notice - a pattern. Whenever issues arise the owner becomes elusive and does not reply when when contacted. Seemingly, the owner had no problem giving me an estimate the day after I called him. Yet now, he states he will show up then doesn't. In addition the company planted lawn seed but the concrete spray killed the seedlings plus the company splashed concrete on my garage. To date, I have tried to work with the owner without success. Think twice before hiring!! While the work crew was professional, at this point, I would not recommend this company based on poor customer service. Driveway Cost: $30,000.