If I could give less than 1 star I would. Our power and gas was randomly off this morning so I called to investigate. Turns out Someone used my address for their service, then realized that it wasnt their address, which then cancelled my power and gas services and left my lot (house) vacant. Unfortunately without any email communication or phone calls, our power and gas is now completely shut off. Now I have to pay the fee for BOTH to be reconnected even though Epcor was the one who shut it off in the first place, WITH NO COMMUNICATION. They claim that they communicate through their bills, yet when you get an overdue bill payment, the email is sent right away. Not to forget to mention that the customer service agent tells me to stay warm at the end of our phone call. Be weary when signing up with this provider, theyll do anything to ensure you are at the wrong and that no further help can be provided.
- Approximate cost of services:
- $300.00