Terrible service

We came in to get a part for our Fireplace we had the part numbers and she argued with us that they didnt have it. We gave her model number and parts number as my husband is an hvac contractor and searched it out. She was very rude and continued to argue finally she listened and found the part. We also wanted an igniter and knob for our bbq all she did was offer us customer service number to call for warranty never asked us how old the barbecue was. This type of product is not covered by warranty she should have known this. Very dissatisfied with service. We now have to drive again back to Barrie for part