Surrond sound theatre, Sonos component installs and purchases
Consultant came to my home, reviewed what was required. It was a small job for the addition to our existing components for our walk out basement theatre install and additional speakers. Explained that I had a new Yamaha receiver, but the consultant told me it wouldn't work. Bought an $800.00 Yamaha receiver that broke within 2 weeks of purchase. At this point their own audio installer informed me that my existing receiver was indeed adequate. Asked for a refund on the receiver that I had just purchased from K & W (the one that broke after 2 weeks) and was not actually required for my system. Was rudely told that was not going to happen and that my question about return was "irrelevant". Disgusted with the service. Won't return. Never a phone call from the owner to discuss the issues. Additionally, when I was doing some price comparisons, the pompous attitude from the sales consultant was that his price was fair, even though $150 more expensive on one item. His rationale: because he had spent 20 min in my home doing a consult..how dare I ask for a competitive price.
- Approximate cost of services:
- $3,000.00
