Kevin

Tin and his team did really spectacular work on my home in the upper beach. When he arrived to do the quote on August 28th we talked about the job, he made a measurement for a custom step, got 2 floor samples for colour matching and that evening I got a quote. I had a number of other companies in for estimates, but TEAM Hardwood was very competitive and most importantly fit my timeline. The crew of 4 completed the job in 2 days. 575 sf of flooring removed, tightened, new sub floor added and installation of the flooring I provided, plus repair of my 102 year old stairs. They showed up on time, prepared the workspace VERY well (plastic coverings to protect the rest of the home). Completed the work in 2 days, fully cleaned up, did a high quality job. Keep these guys in business! Highly recommend them!

Strongly recommend avoiding this company. Estimated and contracted for $4200 to be done in July, paid 50% in July. Could not find a date that worked. Contract signed by me July 25th asked for their executed copy same day, no reply. RT committed to August 19th start informed me that will not happen on Saturday the 17th. RT recommitted to August 26th, guys showed up told me they are putting the new flooring on top of the old flooring (quote was CLEAR that removal of the old floor was in scope), they left without saying anything. Got a new email quote for $11000, but they wanted to make me a deal and said $8250. Got to a point to have the work start on August 29th, but they refused to show up unless I paid more up front. Did some digging, they do not have a physical office. The company is actually 2857820 Ontario Ltd. There is no Real Time General Contracting, nor RT General Contracting. I have trusted Homestars for a few projects, but don't just read the ratings dig into them some more. The only upside is I got my deposit back, eventually. Beware and avoid this company, no address, no last names. I should have known better.

I did not select Ideal Stairs, however they were an excellent company to work with. Clearer explaining what needs to happen. My initial contractor was an epic failure of bait and switch.