DO NOT USE EPCOR. What I used in electricity was 1/3 of what they billed me. The add on so many fees at high prices. When talking to the billing department trying to settle my account, they tried telling me I had to rejoin services with them for them to take any action and when I told them they cannot make me use their services the representative interrupted me to give me the whole speech about how customers are free to choose their provider, blah blah blah. They would not work with me in any way to settle my account, finally I told her fine, payment was made on Monday, if you haven't received it yet that's now your issue, I tried to discuss it. The representative Sabrina interrupts, talks down to you, told me I had to rejoin to settle the account and when I said they can't make me she back pedaled over her words telling me that's not what she said, she is the least helpful person I have dealt with for a service being provided to me at an outrageous price.
- Approximate cost of services:
- $250.00