Ron

I feel compelled to share my recent experience with Mr. Mike's Plumbing, which was profoundly disappointing and, frankly, the worst I've encountered in the plumbing industry. My intention is not to disparage, but to provide an honest recounting of events for the benefit of the public. Incident Summary: I engaged Mr. Mike's Plumbing to resolve a simple kitchen clog. What unfolded, however, was a series of unfortunate events that left me dismayed. Key Points of Concern: Property Damage: In the process of their work, the plumber accidentally broke a ceiling panel in my kitchen. Disturbingly, there was no apology or offer of compensation for the damage, reflecting a concerning disregard for customer property and satisfaction. Questionable Billing Practices: After over two hours of effort with no resolution to the clog, I was billed in excess of $300. When a further $300 was quoted to continue the work, I declined, deeming it unreasonable. Despite this, the initial fee was not only insisted upon but also forwarded to collections upon non-payment, an action that I found to be both aggressive and unjustified. Competitor Comparison: Subsequently, another local plumber fixed the issue for less than $100, indicating that the original clog was indeed a minor issue. This comparison only heightened my frustration and disappointment with Mr. Mike's Plumbing. Conclusion: The combination of property damage without remedy, high and unjustifiable charges for unresolved service, and a general lack of professionalism compels me to advise against using Mr. Mike's Plumbing. If it were possible, I would award a zero or negative star rating based on my experience. My critique stems from a place of genuine concern and the hope that public feedback might encourage a reassessment and improvement of service standards at Mr. Mike's Plumbing. The pillars of professionalism, billing transparency, and customer care are crucial in the service sector, and there seems to be a significant opportunity for growth in these areas for Mr. Mike's Plumbing. To potential customers, I recommend proceeding with caution and perhaps considering other more reputable providers for your plumbing needs.