Katie

We have been using Mason from Nissan Air as our HVAC service tech for well over 10 years. He is extremely responsive, and has even come out on holidays or peak times when he knew we had a small baby at home so that we would not be without heat or AC for long. He has pretty much rebuilt our furnace over the years by replacing only the components that need it, but even with all repairs and service work it has still been cheaper than buying a new one! He has even (correctly) diagnosed problems over the phone or from videos we sent, and has told us how to resolve them in ways that actually avoided a call out. He is always on time, with the correct equipment and parts, he cleans up thoroughly after his work, and is up front about fees right away. He often is able to give us different options on how to address a problem, and lets us make the decision based on finances and time (although we always wind up following his recommendation, because he has never steered us wrong!). We had a failed heat exchanger on Dec 31, 2021 which would have red tagged us, and Mason replaced it and got us up and running ASAP. Recently we had a weird noise that turned out to be a defective grommet - Mason charged us the nominal fee for parts and no call out charge. You cannot find a more honest and up-front experienced HVAC tech - we would never call anyone else, and highly recommend him to anyone who is looking.